Well done Kings
Posted: Fri Apr 28, 2006 10:11 pm
I posted a topic a few weeks ago - raging about a plant house which my family bought me. It was really shoddy. I contacted the supplier (Kings Seeds)and the manufacturer (remaining nameless unless you look at the old thread!) to complain. Kings got back to me straight away and arranged for the manufacturer to send a new one. Still hadn't received it yesterday (despite promise it would be despatched after Easter) so e-mailed Kings again. They got straight back on to manufacturer and plant house arrived today.
Brick bats to manufacturer who still haven't contacted me and have had to be chased (a) because original order was late; (b) re complaint and (c) re response to complaint.
Gold star to Kings as they have pursued this on my behalf and have responded immediately to e-mails and phone calls. Definitely ordering my seeds from Kings next year!
A happy Haggis
Brick bats to manufacturer who still haven't contacted me and have had to be chased (a) because original order was late; (b) re complaint and (c) re response to complaint.
Gold star to Kings as they have pursued this on my behalf and have responded immediately to e-mails and phone calls. Definitely ordering my seeds from Kings next year!
A happy Haggis