Geoff di you ever hear the one about the helpdesk guy who (allegedly) got the sack for saying what we (IT'rs) have all wanted to say at least once?
Customer rings up, "My PC won't work".
Technician goes through all the normal stuff to no avail, with great customer skills and politeness.
Ends up "Well you'll have to send the PC back to us then, in order to do that I need you to read me the Serial Number off the manufacturers data-plate please?"
Customer, "I can't do that."
Technician, "Why"
Customer "Cos the lights are off."
Technician "Well put the phone down, switch the light on, come back and read me the number."
Customer "I can't do that."
Technician "Whys that?"
Customer. "Cos there's a power cut."
Technician "Well don't worry about that, just box the PC up, address it to Returns Dept, My-big-computer firm, Zip-code and under reason for return just write 'Because I'm too stupid to have a computer.', have a nice day now."
