Dyson Customer Service

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Geoff
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Posts: 5582
Joined: Thu Nov 24, 2005 5:33 pm
Location: Forest of Bowland
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Nothing to do with gardening but others might be interested in this.
Our 2003 Dyson vacuum cleaner failed last Friday. After a bit of research I found www.dyson.co.uk/service where you can book a "Full service by Dyson engineer for £63.62. A Dyson engineer will come to your home or place of work and make it work like new again for £63.62. Price includes parts and labour, and all work is covered by a free 12 month guarantee".
I booked it on Saturday and he came today (Tuesday) and changed both the filters, the motor, a hose, clutch assembly and the brushes. Gave it a look over and freed up the tilting mechanism. It seems as good as new all within that fixed price.
I think old fashioned service like that should be congratulated.
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macmac
KG Regular
Posts: 313
Joined: Fri Feb 27, 2009 5:58 pm
Location: weston super mare

Hear Hear.I once had to phone their customer services with a problem and they were splendid. :D
sanity is overrated
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