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Customer service - Wow!

Posted: Wed Apr 23, 2008 12:30 pm
by JohnN
Those who followed my Bosch mower/strimmer bargain (sse below) might like to know that the Art 26 Easytrim that comes with this deal is a non-adjustablestrimmer and is built for someone about 6'6" tall! I'm only 5'7".
But.... I rang Bosch customer service and they happily said that they would change it for a height-adjustable model. They are picking it up by courier and will deliver the new one in a few days! They deserve this mention because that's what I call service!
John N

Posted: Wed Apr 23, 2008 1:00 pm
by oldherbaceous
Dear John, i must say that is good news.
Maybe there is a lesson to be learnt here, ring and have a word before moaning about companies.

They are not all out just to con us, well not all of them. :)