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PC problem -please can you help.

Posted: Tue Sep 16, 2014 3:35 pm
by Beryl
Can any of you computer boffs out there tell me why all of a sudden I cannot sign into my account with Amazon. Internet Explorer closes 'owing to a problem' which it can't fix. I can sign in with Firefox. It only happens with Amazon and no other site. What is happening? it is driving me mad.

Beryl.

Re: PC problem -please can you help.

Posted: Tue Sep 16, 2014 6:21 pm
by Monika
Beryl, you didn't by any chance respond to a very recent "phishing" email from amazon.com? It looked very authentic and asked for your password in order to verify your account. I realised that I usually deal with amazon.co.uk and therefore ignored it. Since then I have been told that it was, in fact, a hacker trying to get hold of personal details.

Re: PC problem -please can you help.

Posted: Tue Sep 16, 2014 6:31 pm
by Beryl
No Monika, I have had several of those and they all go straight in the Spam box. That is something I am very well aware of.

Thanks for the thought.

Beryl.

Re: PC problem -please can you help.

Posted: Tue Sep 16, 2014 7:27 pm
by Geoff
I'm not an IE user but I guess it has stored some dodgy data. Have you tried going in through In Private browsing (under Safety) - I don't think it uses anything stored. If that works it is a matter of cleaning out anything it has stored that refers to Amazon, I'll hand that on to an IE user.

Re: PC problem -please can you help.

Posted: Tue Sep 16, 2014 8:13 pm
by Beryl
Yes Geoff I've tried Private browsing too but many thanks.

May have to resort to getting my computer man out in the end.

Beryl.