Dyson Customer Service

[Geoff]

Nothing to do with gardening but others might be interested in this.
Our 2003 Dyson vacuum cleaner failed last Friday. After a bit of research I found www.dyson.co.uk/service where you can book a "Full service by Dyson engineer for £63.62. A Dyson engineer will come to your home or place of work and make it work like new again for £63.62. Price includes parts and labour, and all work is covered by a free 12 month guarantee".
I booked it on Saturday and he came today (Tuesday) and changed both the filters, the motor, a hose, clutch assembly and the brushes. Gave it a look over and freed up the tilting mechanism. It seems as good as new all within that fixed price.
I think old fashioned service like that should be congratulated.

[macmac]

Hear Hear.I once had to phone their customer services with a problem and they were splendid.

[Vnnerser]

Wow, that's fantastic service from Dyson! They definitely went above and beyond for you by replacing so many parts and fixing the tilting mechanism, all for a fixed price that included labor. It's refreshing to hear about a company that stands behind their products like this, even for an older model like yours. This makes me much more likely to consider Dyson when I need a new vacuum cleaner in the future.