Contact You Via Email

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Colin2016
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Contact You Via Email

Postby Colin2016 » Sun Jul 29, 2018 1:28 pm

I have just spent last hour trying to buy your products and failed.

You shopping cart does not work when I use “kg18sep” and is also showing wrong about for p&p.

There is no email address for you on your website only a phone number or frequently asked questions of which no apply to my issue.
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KG Steve
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Re: Contact You Via Email

Postby KG Steve » Sun Jul 29, 2018 8:40 pm

Hi Colin. Sorry to hear that you are having problems. I have emailed our web team and I am sure they will sort things out when in the office tomorrow morning.

King regards, Steve
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Jul 30, 2018 7:19 am

Thanks Steve
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Re: Contact You Via Email

Postby KG Steve » Mon Jul 30, 2018 3:48 pm

Hi Colin. The problem has now been fixed.

Our suppliers D T Brown have also said that if you wish to order the free offer (just pay p&P) you will need to add two of the winter greens collections to your basket then enter the code to receive both for £5.95.

Any other problems please don’t hesitate to get in contact.
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Jul 30, 2018 6:56 pm

Hi Steve,

Got as far as Payment Information after checkout.

It is asking for my bank deatails but showing £0.00 amount to pay.

Basket showed £38.74
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Re: Contact You Via Email

Postby KG Steve » Tue Jul 31, 2018 9:14 am

Sorry you are still having problems Colin. I've passed your message on to D T Brown, but in case they need more info would you like to either send me your email address via private message so I can pass it on to them, or perhaps give them a ring and phone in your order. If the latter the number is 0845 371 0532 (calls cost 3p per minute, plus your phone company's access charge).

In the meantime I'll let you know as soon as I have an update/advice from them.

All the best, Steve
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Aug 06, 2018 7:54 am

All ordered by phone...thanks for you help Steve.
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KG Steve
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Re: Contact You Via Email

Postby KG Steve » Mon Aug 06, 2018 9:14 am

Pleasure Colin. Sorry for the problems.
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Aug 06, 2018 11:41 am

Got another issue when I go to Kitchengarden.co.uk main page I get is a 3 issues for £5 pop up with link to https://classicmagazines.co.uk/kg262 I can see your page behind it but no way of removing the pop up.

screen print attached
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KG Steve
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Re: Contact You Via Email

Postby KG Steve » Mon Aug 06, 2018 12:08 pm

Hi Colin. If you look at the bottom right hand corner of the box. On the white margin is a circle with a cross in it. Click on that and the box should close for you. It is cut off on your picture above.
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Aug 06, 2018 12:42 pm

The page will not scroll down.

When I use the scroll bar it only moves the page behind the pop up.
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Re: Contact You Via Email

Postby KG Steve » Mon Aug 06, 2018 12:49 pm

OK - well I'm stumped! :( I'll pass your message on to our web team Colin to see if they can help/have any suggestions.
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Re: Contact You Via Email

Postby KGAdmin » Mon Aug 06, 2018 1:11 pm

Hi Colin,

Which browser and operating system are you using?

Thanks
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Colin2016
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Re: Contact You Via Email

Postby Colin2016 » Mon Aug 06, 2018 8:34 pm

Firefox & windows xp
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Re: Contact You Via Email

Postby KGAdmin » Tue Aug 07, 2018 8:35 am

Hi Colin,

Thanks for the information. I will pass the information onto the developer to see if we can replicate this issue and resolve it.

However, I would advise that site would most likely only be designed to be compatible with the latest version of Firefox and other browsers which won't be available on Windows XP since Microsoft withdrew support for this in 2014.

Thanks
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